Transcription of Effective Communication - FEMA
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Effective Communication - FEMA
Effective Communication Independent Study December 2005 FEMA TABLE OF CONTENTS Effective Communication Page i Page Course 1 Unit 1: Course Introduction Introduction .. Unit 1 Objectives .. Course Course Overview .. Communicating Activity: If I Could Do It Over Various Groups Respond Differently .. Activity: Personal Learning Goals .. Summary and Transition .. Personal Learning Goals .. Unit 2: Basic Communication Skills Introduction .. Unit 2 Objectives .. Communication Models .. Communication Is a Two-Way Process .. Listening Activity: Listening Self-Assessment .. Hearing vs. Listening .. Active Practice Active Roadblocks to Effective Listening .. Tips for Active Communication Variables .. Activity: Communication Habits .. Summary and Transition .. Knowledge Check .. Unit 3: Communicating in an Emergency Introduction .. Unit 3 Objectives.
UNIT 1: COURSE INTRODUCTION Effective Communication Page 1.2 Course Objectives This course is designed to enhance the communication and interpersonal skills of local emergency managers, planners, and responders.
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