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Effective Communication - FEMA

Effective Communication Independent Study December 2005 FEMA TABLE OF CONTENTS Effective Communication Page i Page Course 1 Unit 1: Course Introduction Introduction .. Unit 1 Objectives .. Course Course Overview .. Communicating Activity: If I Could Do It Over Various Groups Respond Differently .. Activity: Personal Learning Goals .. Summary and Transition .. Personal Learning Goals .. Unit 2: Basic Communication Skills Introduction .. Unit 2 Objectives .. Communication Models .. Communication Is a Two-Way Process .. listening Activity: listening Self-Assessment .. Hearing vs. listening .. Active Practice Active Roadblocks to Effective listening .. Tips for Active Communication Variables .. Activity: Communication Habits .. Summary and Transition .. Knowledge Check .. Unit 3: Communicating in an Emergency Introduction.

Appreciate the value of empathic listening and effective feedback. Understand how emergency communications differ from daily communication and how to be most effective under emergency circumstances. Assess the multicultural communication needs of your audience and adjust your verbal and nonverbal message accordingly.

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