Transcription of Effective Communication - FEMA
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Effective Communication - FEMA
Effective Communication Independent Study December 2005 FEMA TABLE OF CONTENTS Effective Communication Page i Page Course 1 Unit 1: Course Introduction Introduction .. Unit 1 Objectives .. Course Course Overview .. Communicating Activity: If I Could Do It Over Various Groups Respond Differently .. Activity: Personal Learning Goals .. Summary and Transition .. Personal Learning Goals .. Unit 2: Basic Communication Skills Introduction .. Unit 2 Objectives .. Communication Models .. Communication Is a Two-Way Process .. Listening Activity: Listening Self-Assessment .. Hearing vs. Listening .. Active Practice Active Roadblocks to Effective Listening .. Tips for Active Communication Variables .. Activity: Communication Habits .. Summary and Transition .. Knowledge Check .. Unit 3: Communicating in an Emergency Introduction.
UNIT 1: COURSE INTRODUCTION Effective Communication Page 1.2 Course Objectives This course is designed to enhance the communication and interpersonal skills of local emergency managers, planners, and responders. At the conclusion of this course, you should be able to: Describe the basic communication process.
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