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EIGHT PRINCIPLES TO KICKSTART THE TRANSFORMATION …

VALUE FORMONEYYour money should beemployed pay income, VAT and other taxes to financethe administration of the country. You have theright to insist that your money should be usedproperly. Departments owe you proof thatefficiency savings and improved service deliveryare on the agenda. THE PRINCIPLE: Public services should be providedeconomically and efficientlyin order to give you the bestpossible value for complaints must spark positive for recording any public dissatisfactionwill be established and all staff will be trained tohandle your complaints fast and efficiently. You willreceive regular feedback on the outcomes.

Batho Pele - 8 Principles Author: DPSA Subject: Batho Pele (People First) - The 8 Principles Keywords: consult, service, standards, access, courtesy, service delivery, openness, value for money Created Date: 10/13/1998 10:57:08 AM

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  Principles, Peel, Thabo, Batho pele

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