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Email Statistics Report, 2011-2015

THE RADICATI GROUP, INC. A TECHNOLOGY MARKET RESEARCH FIRM 1900 EMBARCADERO ROAD, SUITE 206. PALO ALTO, CA 94303 TEL. 650 322-8059 FAX 650 322-8061 EUROPE: 29E FITZJOHNS AVE LONDON NW3 5JY TEL. +44 (0)207 794 4298 FAX. +44 (0)207 431 9375 e-mail: Email Statistics report , 2011-2015 Editor: Sara Radicati, PhD; Principal Analyst: Quoc Hoang SCOPE This report brings together Statistics and forecasts for Email , Instant Messaging, Social Networking, Wireless Email , and Unified Communications usage. It includes data on both business and consumer usage. All figures in this report represent a snap shot of key Statistics in 2011. If a discrepancy occurs between numbers in this report and any numbers in our annual market research studies, the annual report should be considered the final authoritative source.

Email Statistics Report, 2011-2015 – Executive Summary Copyright May 2011 The Radicati Group, Inc. Reproduction Prohibited 2 METHODOLOGY

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