Emotional Intelligence at Work 6-17-2010 Wei - Texas Council

Hendrie Weisinger, Intelligence at WorkTHE EMOTIONALLY INTELLIGENT FINANCIAL ADVISORT able of of Emotional Tips for Applying Your Specific for Applying Your 12 Overview of Emotional IntelligenceEmotional Intelligence (EI) refers to your ability tomake your emotions work for you by using them inways that produce the results you want. Inessence, you use your emotions to facilitate yourperformance. An abundance of recent researchindicates that this ability is perhaps the mostimportant factor in determining our success athome and at have identified that there are at least 5 key factors thatmake up Emotional Self Awareness: the ability to tune in to information about yourself andto use it to help you navigate through life Management:the ability to manage your emotions, to shake off badmoods and to put yourself in a good : the ability to get yourself to do necessary tasks, to bounceback quickly from setbacks, to psyche yourself up on Expertise: the ability to relate well to others, workout conflict,give and take criticism, build consensus, enhance team Mentoring:the ability to help others manage their emotions, tohelp others learn to motivate themselves, to help others work out conflict.

MANAGING ANXIETY Emotion: Anxiety Message of Emotion: Uncertainty Effective Behaviors – Acknowledge and validate feelings of anxiety – Clarify what you feel uncertain about – Get information from appropriate sources that reduce or clarify uncertain areas – Seek perspective or advice from trusted colleagues or friends – Remind yourself that uncertainty is a normal part of your

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