Enhanced Telecom Operations Map ( eTOM)

Prof. Christian Czarnecki Enhanced Telecom Operations Map (eTOM) Information Systems in the Telecommunication Industry Hochschule f r Telekommunikation Leipzig (HfTL) University of Applied Sciences, Agenda 3 Today s Telecommunications Industry business process framework (eTOM) Applying eTOM The Telecommunication Industry has changed! 4 Changes time Complexity Technology Various Applications Telephone ISDN Mobile (D-Network) Data History of telecommunication: TK-Unternehmen Telco Companies Source: Czarnecki 2013, S. 68 5 Challenges of Telco Companies P1P1P1AP1AP1BP1BP1 AaP1 AaP1 AbP1 AbP1 AcP1 AcP1 AdP1 AdP1 AeP1 AeP1B1P1B1P1B2P1B2P1B2bP1B2bP1B2aP1B2aPV 1PV1PX3PX3PX2PX2PX1PX1PK3PK3PK2PK2PK1PK1 PV2PV2P1P1P1AP1AP1BP1BP1 AaP1 AaP1 AbP1 AbP1 AcP1 AcP1 AdP1 AdP1 AeP1 AeP1B1P1B1P1B2P1B2P1B2bP1B2bP1B2aP1B2aPV 1PV1PX3PX3PX2PX2PX1PX1PK3PK3PK2PK2PK1PK1 PV2PV2 Produktkomplexit tProduktkomplexit tProzesskomplexit tProzesskomplexit tTechnikkomplexit tTechnikkomplexit tKOMPLEXITKOMPLEXIT TTMarktkomplexit tMarktkomplexit tKundenstrukturkomplexit tKundenstrukturkomplexit tKoordinationskomplexit tKoordinationskomplexit tComplexity Market Customer structures Coordination Product Processes Technology Source: Detecon 6 What can we learn from general production approaches?

Business Process Framework ( eTOM) eTOM 8.0 the process reference model for both strategic and operational processes Information Framework (SID) a common reference model for enterprise information including entity relationship models Deutsche Telekom Group HEALTHCARE MEDICAL MANAGEMENT FORUM V 0.5 20110403T1516+02 SLIDE 19 PPT

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  Business, Operations, Process, Framework, Enhanced, Telecoms, Metos, Enhanced telecom operations map, Business process framework

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