Transcription of Enterprise Human Resource Services SERVICE LEVEL …
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Enterprise Human Resource Services SERVICE LEVEL …
Page 1 of 56 Enterprise Human Resource Services SERVICE LEVEL agreement (SLA) Page 2 of 56 Approved by: DAS (Name & Title) Date Clyde Saiki, Interim EHRS Administrator 9/4/2013 EHRS Customer Utility Board (Name & Title) Date Jean Straight, EHRS CUB Chair 9/4/2013 Changes: Date Draft DAS Staff EHRS CUB Description Version Representatives Representatives of changes 2/5/2014 Darrin Kazlauskas, EHRS Administrator Jean Straight, EHRS CUB Chair Changes to measure specifications and to 2 performance metrics: 1) Availability of Client Agency Managers, and 2) Quality of training Page 3 of 56 SERVICE LEVEL agreement (SLA) Table of Contents 1.
The objective of this Service Level Agreement document is to ensure both Enterprise Human Resource Services (EHRS) division staff and customers understand and agree how the services will be performed, and the responsibilities and expectations of each party.
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