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Enterprise Service Management Framework Edition III

Department Of Defense (DoD) Enterprise Service Management Framework Edition III 04 Mar 16 REVISION HISTORY Date Edition Major Enhancement(s) Revision Primary Contact Nov 13 II Incorporated DoD Component input to create DoD level Framework and align with Joint Information Environment Karen Gomez (301) 225-8140 Mar 16 III More emphasis on Risk Management ITSM Office Stand-Up Guidance Service Quality Management IT Performance Management Process Capability Assessments Entitlement Management represented in the Access Management process (AcM) POC Appendix Karen Gomez (301) 225-8140 EXECUTIVE SUMMARY Driving toward Service excellence is a virtuous goal for organizations today; this is due in part because it is proven that a proactive Service environment is less expensive to run than a reactive Service environment.

Mar 16 III More emphasis on Risk Management ITSM Office Stand-Up Guidance Service Quality Management ... How to use the Department of Defense Enterprise Service Management Framework (DESMF) ... Procedure is a document containing steps that specify how to perform process steps. Procedures are

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