ENTERPRISE SOCIAL NETWORKING …

ENTERPRISE SOCIAL NETWORKING BENCHMARKING REPORT20172 Table of ContentsExecutive Summary 31 Introduction 52 SWOOP Benchmarking 63 SWOOP Benchmarking Measures 7 Alignment with ESN Maturity 7 An Overall 'Network Centered ' Performance Measure 114 Benchmarking Results & Insights 13 Demographics 13 Where are the biggest gaps between the best and the worst? 13 Stepping your way up the ESN Maturity Curve 13 Platform Adoption 14 Active Users 14 % Observers 14 User Engagement 16 % Broadcasters 16 % Recognition 16 Connecting 17 %Engagers, %Catalysts, %Responders 17 Key Player Index 18 Sharing 19 % Public Messages 20 % Direction 20 Reply/Post Ratio 20 Threads/User 21 Problem Solving 21 % Response Rate 21 % Reciprocity & Mean Two-Way Connections 22 Innovating 24 % Diversity 245 Key Performance Indicators 266 Multiple Cha

3 Executive Summary SWOOP Analytics provides a unique online social networking platform which analyzes online interactions from Enterprise Social Networks, in …

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  Social, Enterprise, Social enterprise

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