Evaluating Performance in Information Technology

MANAGEMENT. S T R AT E G Y. MEASUREMENT. M A N AG E M E N T AC C O U N T I N G G U I D E L I N E. Evaluating Performance in Information Technology By Marc J. Epstein and Adriana Rejc Published by The Society of Management Accountants of Canada, the American Institute of Certified Public Accountants and The Chartered Institute of Management Accountants. N OT I C E TO R E A D E R S. The material contained in the Management Accounting Guideline Evaluating Performance in Information Technology is designed to provide illustrative Information with respect to the subject matter covered. It does not establish standards or preferred practices. This material has not been considered or acted upon by any senior or technical committees or the board of directors of either the AICPA, CIMA or The Society of Management Accountants of Canada and does not represent an official opinion or position of either the AICPA, CIMA or The Society of Management Accountants of Canada.

performance. Even for organizations that were actually quietly making a big difference in their markets by leveraging IT, it was still often difficult for these Chief Information Officers (CIOs) to quantify those results, and prove the benefits. Then, when earnings declined, IT was an easy target for cost cutting. A primary reason for doubts ...

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