Transcription of Excerpt from How To Establish Service Level Agreements
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Excerpt from How To Establish Service Level Agreements
Excerpt fromHow ToEstablishService LevelAgreementsNAOMI 2001 Naomi KartenExcerpt from How to Establish Service Level Agreements1_____Establishing Service Level Agreements 2001 NAOMI KARTEN IN DETAILI ntroductionAbout the of this for this to Level Agreements : Role and Key FeaturesChapter first study to set the from the case a Service Level agreement a Service Level agreement is not .. parties to an participants in establishing an in SLA bother? Benefits of an role of the SLA in reducing of a Service Level long should a Service Level agreement be?.. long should an SLA take to Establish ?.. not to Establish an to make an SLA fail!.. SLA Document and Process at a GlanceChapter SLA document vs. the SLA key elements of an SLA function of the key administrative of a contractual SLA process in process: Critical initial process: Development relevant of a Sample AgreementChapter to evaluate this about this evaluation: an important Service Elements of an SLAC hapter of the Service from How to Establish Service Level Agreements2_____Establishing Service Level Agreements 2001 NAOMI KARTEN IN DETAIL (cont.)
Excerpt from How to Establish Service Level Agreements 5 Establishing Service Level Agreements © 2001 NAOMI KARTEN www.nkarten.com WHAT A SERVICE LEVEL AGREEMENT IS ...
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