Transcription of Excerpt from How to Establish Service Level …
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Excerpt from How to Establish Service Level …
Excerpt from How to Establish Service Level Agreements NAOMI KARTEN +1-781-986-8148 2003 Naomi Karten. All rights reserved Table of Contents _____ Establishing Service Level Agreements 2003 NAOMI KARTEN All rights reserved. CONTENTS IN DETAIL Introduction About the i Objectives of this ii Framework of this .. iii iv Permission to use samples and iv 1. Service Level Agreements: Role and key features Chapter Case study to set the Recommendations from the case What a Service Level agreement What a Service Level agreement is not .. The parties to an Key participants in establishing an Variations in SLA Why bother? Benefits of an Five categories of benefits .. The role of the SLA in reducing How long should an SLA be?.. How long should an SLA take to Establish ?.. How long should an SLA remain in effect?.. When not to Establish an How to make an SLA fail!.. Remember the human 2.
Chapter 1: Service Level Agreements: Roles and Key Features 1.11
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