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Exploring the relationship between perceptions of …

Journal of Computer-Mediated CommunicationExploring the relationship between perceptionsof social capital and enacted support onlineMichael A. StefanoneDepartment of Communication, University at Buffalo,Kyounghee Hazel KwonCulture & Communication, Drexel University,Derek LackaffSchool of Communications, Elon University,Online social networking sites enable users to connect with large, heterogeneous groups of extant research suggests individuals benefit psychologically from the perception that they arewell connected, little is known about the nature of tangible resources embedded in these onlinenetworks. In this study 49 participants sent 588 requests for instrumental help to their Facebookfriends to determine the accessibility of networked resources and online social capital. Almost 80% ofthese modest requests went unanswered, and perceived bridging and bonding capital did not explainenacted support. However, people who occupied socially prestigious positions were the most likely tobenefit from their friend s help.

Journal of Computer-Mediated Communication Exploring the relationship between perceptions of social capital and enacted support online Michael A. Stefanone

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