Transcription of February/March 2012 - Fasset
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February/March 2012 - Fasset
Essential Office EtiquetteFebruary/ march 2012 Essential Offi ce EtiquetteFacilitated by ATTE - The Training Edge (Pty) LtdFebruary/ march 2012 ALL RIGHTS RESERVED COPYRIGHTThe views expressed in this document are not necessarily those of the Seta sContents-i--i-CONTENTSCONTENTSF oreword/Introduction ..iiiLearning Map ..ivSession 1: Etiquette and Rules of Behaviour ..1 Personal Behaviour ..2 Polite Society ..2 Conventional Rules ..3 Session 2: Dealing with Colleagues ..5 The Elements of a Relationship ..6 Displaying Aff ection ..10 Addressing Colleagues ..10 Conversations at Work ..11 Etiquette for Personal Contact ..12 Romantic Interaction ..16 Sexual Harassment ..17 Accommodating Colleagues with a Disability ..18 Session 3: Professional Conduct ..21 Professional Communication ..22 Communication Styles ..23 Using Body Language.
Contents-ii-Essential Offi ce Etiquette 2012 CONTENTS Session 5: Etiquette in Meetings..... 47 Managing a Meeting ..... 48
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