Transcription of Focus on Agent Rewards and Recognition - ICMI
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Focus on Agent Rewards and Recognition - ICMI
From the pages ofCall Center Management Review ICMI Inc. Reproduction in whole or inpart, without written permission of thepublisher, is illegal and punishable byfines of up to $50,000 per on Agent Rewards and RecognitionA Look at What Works in Agent Rewards and Recognition ..1by Greg LevinUse Incentive Programs to Link Desired Behaviors with Rewards ..4by Leslie Hansen HarpsComprehensive Motivation Scheme Soaring at Middle Eastern Call Greg LevinThe Benefits of Online Incentive Programs ..9by Chris HeideTHE LIGHTER SIDE:The Do s and Don ts of Agent Rewards and Greg LevinInnovative Ideas for Customer Service Greg LevinAbout the Authors ..14 Recommended Incoming Calls Management Institute (ICMI)..15 CCMR eviewARTICLE BUNDLEAB00034 EXPERIENCE.
CCMReview ARTICLE BUNDLEFocus on Agent Rewards and Recognition No single tactic can assure that a call center will achieve low levels of burnout and turnover. However, the absence of one tactic—a strategic rewards and recognition program— can assure that a call center will not achieve those goals.
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