For Agency/Organization Program Coordinators - Citi

citibank Government Travel Card GuideFor Agency/Organization Program CoordinatorsTable of ContentsI. General OverviewII. Responsibilities of Program ParticipantsIII. Account Setup and MaintenanceIV. Authorized Card UseV. Transaction ActivityVI. Statements of Account and InvoicesVII. Reconciliation ProceduresVIII. DisputesIX. Payment ProcessX. Account Suspension, Cancellation and ReinstatementXI. Essential, Standard and Ad Hoc ReportsXII. Training How to use this manualThis manual is designed to be a reference guide for processes and procedures used in the management of the citibank Government Travel Card Program for Agencies/Organizations. The manual is divided into sections to help you manage your duties and responsibilities as an Agency/Organization Program coordinator (A/OPC). Also included are Appendices with ready references containing important information, telephone numbers, e-mail addresses and specific procedures for electronic interface with citibank . Listed below are the various sections of this manual and the intended use of each:SectionUseGeneral OverviewExecutive SummaryResponsibilities of Program ParticipantsDesk ReferenceAccount Setup and MaintenanceDesk ReferenceAuthorized Card UseDesk ReferenceTransaction ActivityDesk ReferenceStatements of Account and InvoicesDesk ReferenceReconciliation ProceduresDesk ReferenceDisputesDesk ReferencePayment ProcessDesk ReferenceAccount Suspension, Cancellation and ReinstatementDesk Refer

How to use this manual This manual is designed to be a reference guide for processes and procedures used in the management of the Citibank® Government Travel Card program for Agencies/Organizations.

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