Transcription of FOR INFORMATION TECHNOLOGY MANAGED SERVICES …
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FOR INFORMATION TECHNOLOGY MANAGED SERVICES …
SCLS IT MANAGED SERVICES Provider RFP# 04-26-2018 1 Request for Proposal FOR INFORMATION TECHNOLOGY MANAGED SERVICES PROVIDER RFP# 2018-04-26 ISSUED DATE: APRIL 26, 2018 SUBMISSION DATE: MAY 30, 2018 AT 5:00 ET SCLS IT MANAGED SERVICES Provider RFP# 04-26-2018 2 Table of Contents 1 PURPOSE OF THE REQUEST FOR PROPOSAL (RFP) .. 3 2 INTRODUCTION TO SOUTH CAROLINA LEGAL SERVICES (SCLS) .. 3 3 OVERVIEW OF CURRENT SCLS TECHNICAL ENVIRONMENT .. 3 4 SCOPE OF SERVICES .. 5 5 VALUE ADDED SERVICE REQUIREMENTS .. 5 6 SELECTION CRITERIA .. 6 7 RESPONSE CONTENTS AND FORMAT .. 7 8 INFORMATION REQUIREMENTS .. 7 Corporate INFORMATION ..7 Proposed Approach and Solution ..7 Support ..8 Service Levels.
SCLS’ current technical environment has been managed and supported by a managed services provider that provides 24/7 hardware (server, desktop/laptop), network, and
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