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FOR INFORMATION TECHNOLOGY MANAGED SERVICES …

SCLS IT MANAGED SERVICES Provider RFP# 04-26-2018 1 request for proposal FOR INFORMATION TECHNOLOGY MANAGED SERVICES PROVIDER RFP# 2018-04-26 ISSUED DATE: APRIL 26, 2018 SUBMISSION DATE: MAY 30, 2018 AT 5:00 ET SCLS IT MANAGED SERVICES Provider RFP# 04-26-2018 2 Table of Contents 1 PURPOSE OF THE request FOR proposal (RFP) .. 3 2 INTRODUCTION TO SOUTH CAROLINA LEGAL SERVICES (SCLS) .. 3 3 OVERVIEW OF CURRENT SCLS TECHNICAL ENVIRONMENT .. 3 4 SCOPE OF SERVICES .. 5 5 VALUE ADDED SERVICE REQUIREMENTS .. 5 6 SELECTION CRITERIA .. 6 7 RESPONSE CONTENTS AND FORMAT .. 7 8 INFORMATION REQUIREMENTS .. 7 Corporate INFORMATION ..7 Proposed Approach and Solution ..7 Support ..8 Service Levels ..9 Financials ..9 9 COMMUNICATIONS AND RESPONSE .. 10 10 NOTIFICATION OF INTENT TO RESPOND AND CLARIFICATION QUESTIONS.

SCLS’ IT Managed Services Provider RFP# 04-26-2018 3 1 Purpose of the Request for Proposal (RFP) South Carolina Legal Services (SCLS) seeks proposals from qualified IT Managed Services

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