Transcription of Front Office Management - Tutorialspoint
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Front Office Management - Tutorialspoint
Front Office Management i About the Tutorial Front Office Management in the hotel industry involves the work of reserving accommodations in the hotel, registering guests, maintaining guest accounts with the hotel, night auditing, and coordination with various other departments for providing best guest services. This tutorial teaches the basic terms related to the Front Office department of the hotel. After going through this tutorial, you will find yourself at a moderate level of expertise of tourism basics from where you can take yourself to next levels. Audience This tutorial is prepared for the beginners to help them understand the basics of a hotel s Front Office Management . The ones who are keen on taking up career in hospitality reception, this tutorial is resourceful. For all other enthusiastic readers, this tutorial is a good learning material.
Back-House Operations Front Office staff conducts these operations in the absence of the guests or when the guest’s involvement is not required. These operations involve activities such as: Determining the type of guest (fresh/repeat) by checking the database. Ensuring preferences of the guest to give a personal touch to the service.
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