General Insurance Code of Practice

General Insurance Code of Practice Setting out standards of conduct for the General insurers who have adopted the Code and their Employees, Distributors and Service Suppliers. Insurers will implement this new General Insurance Code of Practice by 1 January, 2021. The important family violence policy provisions included in this Code take effect earlier, on 1 July, General Insurance Code of Practice has long set the benchmark for self-regulation in the financial services sector. It is a living document that strives to reflect evolving community expectations. The 2020 Code is the result of a thorough two-year review. The Insurance Council of Australia considered feedback and input from various organisations, including member insurers, consumer advocates, government and regulators.

distributors, and service providers. Importantly, from 1 July 2020, all Code subscribers must have policies to support customers experiencing family violence. Financial hardship provisions have been strengthened and include requirements that employees and agents involved in debt collection are trained on the financial

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