Transcription of Get started with ServiceNow governance
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Get started with ServiceNow governance
SUCCESS WORKBOOK. Get started with ServiceNow governance Developed by the ServiceNow Best Practice Center of Excellence February 2021. SUCCESS WORKBOOK. What is ServiceNow governance ? governance is a decision-making framework that defines how ServiceNow . strategy, portfolio, and technical decisions are made and who has the authority to make them. ServiceNow recommends a governance model with three governance boards, each specializing in one type of decision-making ( strategy, portfolio, or technical). Good governance streamlines the decision-making required to clearly define how your organization should use and manage the Now Platform. What's the difference between my strategy, my operating model, and my governance ? Your strategy describes what you will do, in terms of both: The business outcomes and value you plan to capture The ServiceNow workflows you'll implement to realize outcomes and value Your executive sponsor and/or Center of Excellence and Innovation leader should set and approve your strategy.
1. Define a vision statement for what ServiceNow governance will deliver at your organization. We suggest something like “ServiceNow governance will simplify decision-making to accelerate platform implementation and outcomes by defining how the right people can effectively make the right decisions.” 2.
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