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Global Digital Operations Study 2018 Digital …

How industry leaders build integrated Operations ecosystems to deliver end-to-end customer solutionsGlobal Digital Operations Study 2018 Digital Champions2 strategy &ContactsPwC strategy & Austria Harald Dutzler +43-1-518-22-904 strategy & Germany Stefan Schrauf +49-151-461-23326 Reinhard Geissbauer+ PwC strategy & SwitzerlandRoger M Middle East Samer Bohsali +971-4-436-3000 AustraliaPeter Burns Nick Spooner+61-2-8266-0440 BelgiumPeter BrazilRonaldo Vali o+55-11-3674-8840 PwC CanadaMatthew Wetmore + China Grace Tang PwC DenmarkJesper Veds +45-3945-9144 PwC FinlandKimmo Nieminen +358-40-578-0377 PwC FranceBenoit Romac+ Vincent Le Bellac+33-6-42-82-58-07 PwC IndiaSudipta Mukhtyar+ ItalyGabriele Caragnano+ JapanTakumi Kawai+ Okamoto+ PwC LuxembourgChristian Scharff+ MexicoCarlos Zegarra PwC Middle EastDr. Anil PwC NetherlandsMichel PwC PolandMariusz Dziurdzia+ SingaporePierre Legrand +65-9675-7756 SpainCharles Kirby Isasi+ PwC South AfricaPieter PwC SwedenFredrik Lindblad+ SwitzerlandGustav Baldinger+41-58-792-1613 UKNick Atkin+44-20-7804-3166 Darren Jukes Shaw +44- 20-7212-5429 USSteve Pillsbury+1-312-298-2257 Barry Jaruzelski +1-973-410-7624 the authorsReinhard Geissbauer, , is a partner with PwC strategy & Germany, based in Munich.

Strategy& 3 About the authors Reinhard Geissbauer, Ph.D., is a partner with PwC Strategy& Germany, based in Munich. He is global head of the Digital Operations Impact Center and head of

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