Transcription of Global telecoms digital playbook - EY - United States
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Global telecoms digital playbook - EY - United States
Global digital telecoms playbook About this document 1. Purpose Operators need to move from being communication service providers (CSPs) to digital service providers (DSPs). The Global digital telecom playbook and EY's advisory services can help operators with this transformation. Target audience Quad-play operators Triple-play operators Adjacent industry service providers 2. 3 Content Communication service provider EY point of view digital solutions digital service Industry challenges provider p01 Macro context: markets and customers p08 Telco 2020: the future Contents p15 Telco segments and digital maturity p18 Value chain elements deep dive p29 Solutions and mapping to digital offerings p41 digital maturity modeling toolkit p45 EY capabilities Macro context: markets and customers Markets and industry stakeholders Commoditization Saturation Alternative Commoditization Limited acquisition Alternative led growth products and business models Commoditization Market dynamics Challenges Opportunities Overall loss of velocity due to slow growth led by declining acquisition Differentiation and loyalty-building through customer or upsell Customer experience excellence Rising expectations of service with the fast-evolving digital customer Leverage the M2M s
About this document Purpose Operators need to move from being communication service providers (CSPs) to digital service providers (DSPs). The Global digital
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