Transcription of Goal Systems International
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Goal Systems International
1 Goal Systems International Constructing and Communicating Common Sense 2011 Goal Systems International All rights reserved Systems Thinking and the Cynefin Framework A Strategic Approach to Managing Complex Systems by H. William Dettmer ABSTRACT The evolution of management over the past century, from Taylor and Fayol through Drucker and Deming, has been a process of continuing search, trial and error, deduction and induction, figuring out what works, what works better, and what doesn t work very well at all. There is no shortage of management methods and tools. However, the preponderance of these are tactical and quantitative. Strategic, qualitative management aids are considerably fewer in number. Some methods and tools have realized significant successes in a variety of situations, while failing to meet expectations in others. Until now, there hasn t been an obvious underlying principle to explain why.
2 Frederick W. Taylor was the first man in recorded history who deemed work deserving of sys-tematic observation and study. On Taylor's 'scientific management' rests, above all, the tre-
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