Transcription of Going lean in the NHS
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Going lean in the NHS
Going lean in the NHSG oing lean in the NHSHow lean thinkingwill enable the NHSto get more out of the same resourcesAn introductory guide for healthcare organisations seeking to: improve quality and efficiency improve patient care and experience improve safety and reduce mortality reduce length of stay reduce waste lower costs eliminate delays improve staff morale1 Lean thinkingfor better, safer healthcare with no delaysFive principles of lean to maximise customer value by eliminating waste ..5 Who is a customer? ..5 Principle 1: Specify 's valued / not valued by patients and carers?..6 Principle 2:Identify the value stream or patient stream mapping enables staff to see waste ..7 Designing a better way of working without waste and patients ..8 Action plan ..8 Make someone responsible for the whole patient journey ..8 Principle 3:Make the process and value A&E ..10 Value stream maps to help expose the waste.
endoscopy process and validate their maps. Involving patients in this process ensures the patient perspective is maintained at all times. ... This role could be an extension of an existing role rather than a new one. For example, matrons could be used to actively manage patient journeys. 8.
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