Transcription of Going lean in the NHS
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Going lean in the NHS
Going lean in the NHSG oing lean in the NHSHow lean thinkingwill enable the NHSto get more out of the same resourcesAn introductory guide for healthcare organisations seeking to: improve quality and efficiency improve patient care and experience improve safety and reduce mortality reduce length of stay reduce waste lower costs eliminate delays improve staff morale1 Lean thinkingfor better, safer healthcare with no delaysFive principles of lean to maximise customer value by eliminating waste ..5 Who is a customer? ..5 Principle 1: Specify 's valued / not valued by patients and carers?
value flow 4 Let the customer pull 5 Pursue perfection 4 Principles 1 Specify value This can only be defined by the customer. Value is any activity which improves the patient's health, well being and experience. 2 Identify the value stream or patient journey This is the core set of actions required to deliver value for patients. 3 Make the ...
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