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Grenada Co-operative Bank Limited

Grenada Co-operative Bank LimitedGrenada Co-operative Bank LimitedGrenada Co-operative Bank LimitedManaging Director s MessageWe are delighted to present our Customer Service Charter to you. A Customer Service Charter (CSC) is the strongest pledge any company can make to its customers. Our Charter clearly outlines the Bank s promises and commitment to provide a consistent, professional and superior customer experience as we partner with you to achieve your financial goals. Welcome to Co-op Bank!NotesGrenada Co-operative Bank LimitedManaging Director s MessageAt Co-op Bank, we pride ourselves as trailblazers in the Banking Sector for delivering a superior service experience to our customers. Our commitment to the Charter is so profound that you can hold us accountable for each product and service experience, whenever you conduct business with by our institution s strength and stability, the highly trained and motivated employees of Co-op Bank are devoted to forging and maintaining strong customer relationships.

mistake, or you think we have made a mistake, and • Let us know if you will be late or are unable to keep an appointment you have with us. You either call the number shown on your letter if you have one, or call -444-COOP (444-2667) to let us know.

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