Transcription of Guidelines for Managing Complaints, Misconduct and ...
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Guidelines for Managing Complaints, Misconduct and ...
Last updated 6 July 2017 Guidelines for Managing complaints , Misconduct and Unsatisfactory Performance in the VPS Guidelines for Managing complaints , Misconduct and Unsatisfactory Performance in the VPS Page 1 Guidelines FOR Managing complaints , Misconduct AND UNSATISFACTORY PERFORMANCE IN THE VPS CONTENTS PAGE Part 1 General Principles Applicable to Managing complaints , Misconduct and Unsatisfactory Performance for VPS Employees 2 Part 2 Selecting the Right Process 17 Part 3 complaints resolution processes 21 Part 4 Guidelines for Managing Misconduct 31 Part 5 Guidelines for Managing Unsatisfactory Performance 41 Part 6 Rights of Review and Appeal 51 Further Assistance 53 Guidelines for Managing complaints , Misconduct and Unsatisfactory Performanc
Guidelines for Managing Complaints, Misconduct and Unsatisfactory Performance in the VPS Page 2 PART 1 GENERAL PRINIPLES APPLI A LE TO MANAGING OMPLAINTS, MISONDUT AND UNSATISFA TORY PERFORMANE FOR VPS EMPLOYEES Overview Every day, managers may deal with a range of challenges such as workplace conflict,
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