Transcription of Having your voice heard - Virgin
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Having your voice heard - Virgin
3 Your guide to our Consumer Complaint Resolution Code of PracticeHaving your voice heard21. Introduction 32. Making a complaint. Resolving a complaint. 33. Independent adjudication 4 Contents How it worksWhen you ve got the PDF open, you can use the navigation buttons in the bottom left hand corner to go back, forwards and back to the contents you know what you re looking for, just use the clickable contents to skip to what you want. Plus, you can click any of the links in the Introduction At Virgin Media, we aim to give you the best customer service possible. But if you feel we ve fallen short of this, please let us know. We ll work with you to put things right and we ll always try to use your feedback to improve things where we Code lets you know how to go about making a complaint and how to take it further, if you need to. It covers the phone, broadband and TV services provided to you by Virgin Media Ltd as well as mobile services provided to you by Virgin Mobile Telecoms Ltd.
3 1. Introduction At Virgin Media, we aim to give you the best customer service possible. But if you feel we’ve fallen short of this, please let us know.
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