Transcription of Healthy Blue Provider Quick Reference Guide
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BNCPEC-0698-21 Healthy blue Provider Quick Reference GuideImportant phone numbers/addresses/websites: Provider ServicesPhone:844-594-5072 Monday to Saturday, 7 to 6 ET; voice portal 24/7 Provider websitesPublic website: website: authorizations/notifications (medical/behavioral health)Phone:844-594-5072 Fax:Inpatient Medical: 855-817-5788 Behavioral health: 844-439-3574 Outpatient Medical: 844-445-6649 Behavioral health: 844-429-9636 Durable medical equipment/home health infusions: 844-451-2793 Forms: north-carolina- Provider /formsOnline:Auth orization requests can also be sent through Services/EligibilityPhone:844-594-5070 Monday to Saturday, 7 to 6 ETSecure website: phone numbers/addresses/websites: (cont.)Pharmacy ServicesPhone:844-594-5084 Monday to Saturday, 7 to 6 ET24/7 NurseLinePhone:844-545-1427 24/7, including state holidaysSpanish: 844-545-1428 Behavior Health Crisis LinePhone:844-594-5076 24/7 Interpreter Services/Translation (TTY Line)Phone:844-594-5072 Grievance/claim inquiry (research and review)Note: This is not :844-594-5072, select Claims promptFraud, Waste and Abuse Phone:866-847
Help for Pharmacists: 844-545-1427 844-594-5076 TTY: member is fraud. If you suspect a doctor, clinic, hospital, home health service or any other kind of Healthy Blue Certain services are covered directly by NCDHHS. Healthy Blue is a Medicaid plan offered by Blue Cross and Providers/hospitals: For preapproval/billing information, call 844-594-5072.
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