Transcription of Housing Counseling Intermediary Toolkit: Control
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Housing Counseling Intermediary Toolkit: Control
HUD Intermediary TOOLKIT: quality Control HUD Intermediary TOOLKIT: quality Control | December 2016 2 TABLE OF CONTENTS SECTION 1 3 Toolkit Introduction 4 SECTION 2 6 quality Control Plan Checklist and Template 7 SECTION 3 26 Client Satisfaction Survey Template 27 SECTION 4 30 Inventory of Staff Training Opportunities 31 SECTION 5 33 Tips for Effective quality Control 34 SECTION 6 37 Resource List 38 HUD Intermediary TOOLKIT: quality Control | December 2016 3 SECTION 1 TOOLKIT INTRODUCTION SECTION 1 HUD Intermediary TOOLKIT: quality Control | December 2016 4 Toolkit Introduction The Department of Housing and Urban Development s (HUD s) Housing Counseling Program currently operates through a nationwide network of approximately 2,019 HUD-approved Housing Counseling Agencies (HCAs) located in urban, suburban, and rural communities in all 50 states and territories.
quality control (QC) ... and use the data to analyze and improve procedures. ... System (HCS). Yes No Required Elements 4.
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