Transcription of How to conduct a client satisfaction interview - …
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How to conduct a client satisfaction interview - …
The Law Firm Business Development Workbook Page 28 800-49-TRAIN How to conduct a client satisfaction interview What is a client satisfaction interview ? A client satisfaction interview is a formal structured meeting to review satisfaction with past work, and explore opportunities to increase satisfaction in the future. The client is told that the purpose of the meeting is to improve service, and that the law firm will pay for the meeting time and all associated work. Typically, the meeting is 45 to 60 minutes in length. Ideally, it is a face to face meeting held at the client s office. Five reasons to conduct client satisfaction interviews Here are five reasons to conduct client satisfaction interviews: 1) The simple act of taking the time to review satisfaction shows clients that you care, and strengthens your relationships.
The Law Firm Business Development Workbook Page 28 800-49-TRAIN www.legalbizdev.com How to conduct a client satisfaction interview What is a client satisfaction
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