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Human Services Quality Framework - User Guide - Certification

Human Services Quality Framework User Guide Certification Quality guidelines and evidence requirements for organisations required to achieve HSQF Certification Version HSQF User Guide - Certification Version Page 1 TABLE OF CONTENTS SECTION 1 OVERVIEW .. 3 SECTION 2 STRUCTURE OF THE USER Guide .. 8 SECTION 3 Human Services Quality STANDARDS (HSQS) .. 13 SECTION 4 CONFORMANCE REQUIREMENTS .. 16 STANDARD 1: GOVERNANCE AND MANAGEMENT .. 16 Indicator .. 16 Indicator .. 20 Indicator .. 22 Indicator .. 26 Indicator .. 29 Indicator .. 30 Indicator .. 32 STANDARD 2: SERVICE ACCESS .. 40 Indicator .. 40 Indicator .. 45 Indicator .. 47 STANDARD 3: RESPONDING TO INDIVIDUAL NEED .. 50 Indicator .. 50 Indicator .. 58 Indicator .. 62 Indicator .. 64 Indicator.

not limited to, Community, Seniors Services, Child and Family Services and Disability Services. Service/service type A care support activity. Service types are listed by service stream in Part 3 of the Human Services Quality Framework document. How to use this guide Organisations are encouraged to use the guide when developing quality systems and

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