Transcription of Human Services Quality Framework - User Guide - Certification
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Human Services Quality Framework - User Guide - Certification
Human Services Quality Framework User Guide Certification Quality guidelines and evidence requirements for organisations required to achieve HSQF Certification Version HSQF User Guide - Certification Version Page 1 TABLE OF CONTENTS SECTION 1 OVERVIEW .. 3 SECTION 2 STRUCTURE OF THE USER Guide .. 8 SECTION 3 Human Services Quality STANDARDS (HSQS) .. 13 SECTION 4 CONFORMANCE REQUIREMENTS .. 16 STANDARD 1: GOVERNANCE AND MANAGEMENT .. 16 Indicator .. 16 Indicator .. 20 Indicator .. 22 Indicator .. 26 Indicator .. 29 Indicator .. 30 Indicator .. 32 STANDARD 2: SERVICE ACCESS .. 40 Indicator .. 40 Indicator .. 45 Indicator .. 47 STANDARD 3: RESPONDING TO INDIVIDUAL NEED .. 50 Indicator .. 50 Indicator .. 58 Indicator .. 62 Indicator.
Act 1999 (the Statement of Standards). An independent audit conducted against the full set of Human Services Quality Standards (known as a certification or recertification audit) is used in the licensing process to meet the legislative requirement for an independent evaluation to assist DCYJMA in deciding a licence application3. A mid-term ...
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