Transcription of I Sixth Edition ntroduction to
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I Sixth Edition ntroduction to
Sixth Edition I. ntroduction to Statistical quality Control DOUGLAS C. MONTGOMERY. Arizona State University John Wiley & Sons, Inc. Executive Publisher: Don Fowley Associate Publisher: Daniel Sayer Acquisitions Editor: Jennifer Welter Marketing Manager: Christopher Ruel Production Manager: Dorothy Sinclair Production Editor: Sandra Dumas Senior Designer: Kevin Murphy New Media Editor: Lauren Sapira Editorial Assistant: Mark Owens Production Management Services: Elm Street Publishing Services Composition Services: Aptara, Inc. This book was typeset in 10/12 Times by Aptara, Inc., and printed and bound by R. R. Donnelley (Jefferson City). The cover was printed by R. R. Donnelley (Jefferson City). The paper in this book was manufactured by a mill whose forest management programs include sustained yield harvesting of its timberlands.
The book contains five parts. Part I is introductory. The first chapter is an introduction to the philosophy and basic concepts of quality improvement. It notes that quality has become a major business strategy and that organizations that successfully improve quality can increase their pro-
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