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IATA - BSP Manual for Agents

BSP Manual for Agents NewGen ISS Edition 5 Effective 1 September 2021 BSP Manual for Agents NewGen ISS Contents INTRODUCTION .. 3 CHAPTER 1 THE BILLING AND SETTLEMENT PLAN (BSP) .. 4 CHAPTER 2 BSP Agents /AIRLINES RELATIONS (GOVERNANCE) .. 10 CHAPTER 3 TRAVEL agent LIFECYCLE .. 13 CHAPTER 4 IATA CUSTOMER PORTAL .. 20 CHAPTER 5 BSPlink .. 27 CHAPTER 6 ELECTRONIC TICKETING .. 30 CHAPTER 7 REFUNDS .. 32 CHAPTER 8 CUSTOMER CARD TRANSACTIONS .. 33 CHAPTER 9 IATA EASYPAY .. 36 CHAPTER 10 ALTERNATIVE TRANSFER METHODS .. 40 CHAPTER 11 agency DEBIT/CREDIT MEMOS AND OTHER ADJUSTMENTS .. 42 CHAPTER 12 BSP BILLING & OTHER REPORTS .. 49 CHAPTER 13 BSP REMITTANCE PROCESS .. 51 CHAPTER 14 RISK MANAGEMENT.

The BSP Manual for Agents is part of the Passenger Sales Agency Agreement and contains the basic rules and procedures ... This Appointment does not include the authorization for an Agent to issue ... *Agent Lifecycle may differ depending on the Agent type 3.2 Agency Accreditation

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