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IHG® Rewards Club Performance Tracker User Guide - Hotel ...

IHG Rewards Club Performance Tracker User Guide - Hotel VersionPrivate & Confidential2 March 2020 Performance Tracker User Guide Table of ContentsTopicPageIntroduction3 - 5 IHGR ewards Club Performance Tracker Dashboard and Navigation6 - 8 Hotel Standards9 - 20 Loyalty Champion - Tools21 - 29 Loyalty Champion Action Plans30 - 37 Exception Requests38 - 412 Private & Confidential2 March 2020 IHG Rewards Club Performance Tracker IntroductionOverviewIHG Rewards Club Performance Tracker is an online tool which allows hotels to: Monitor IHG Rewards Club Performance results Compare Performance against key standards Request or view exceptions to key standards Review all pending exception requests related to key standards Review Loyalty Champion engagement Create and manage Loyalty Champion Quarterly Action Plans to improve and exceed Performance View Guest Arrivals Reports and Stay Preferences ReportsWhy is IHG Rewards Club Performance Tracker important?

Overview. IHG Rewards Club Performance Tracker is an online tool which allows hotels to: ... targets that apply for your hotel. Check with your regional operations team for more details. 2 March 2020 Private & Confidential 12. Standards Reports – Hotel Training The …

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