Transcription of Improve your support experience Dell Premium …
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Improve your support experience Dell Premium …
MAY 2015 A PRINCIPLED TECHNOLOGIES report Commissioned by dell Inc. Improve your support experience WITH dell Premium support WITH SUPPORTASSIST TECHNOLOGY For anyone who hates spending time on the phone with tech support when you have a problem with your laptop, tablet, or desktop, there s good news. dell Premium support with SupportAssist technology is a proactive automated support solution that lets you avoid the need to contact tech support for critical issues. SupportAssist recognizes when a problem occurs, diagnoses the issue, and automatically creates a case providing dell support experts the information they need to resolve the problem. In our hands-on tests at Principled Technologies, we found that dell Premium support with SupportAssist cut call time by up to percent and the number of support steps by percent compared to a dell Basic Limited Warranty plan when dealing with a hard drive failure.
may 2015 a principled technologies report commissioned by dell inc. improve your support experience with dell premium support with supportassist technology
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