Transcription of Improvement Leaders’ Guide Process mapping, analysis …
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Improvement Leaders’ Guide Process mapping, analysis …
Improvement leaders GuideProcess mapping , analysis and redesignGeneral Improvement skillsProcess mapping , analysis and redesign 1 Improvement leaders GuidesThe ideas and advice in these Improvement leaders Guides will providea foundation for all your Improvement work: Improvement knowledge and skills Managing the human dimensions of change Building and nurturing an Improvement culture Working with groups Evaluating Improvement Leading improvementThese Improvement leaders Guides will give you the basic tools andtechniques: Involving patients and carers Process mapping , analysis and redesign Measurement for Improvement Matching capacity and demandThese Improvement leaders Guides build on the basic tools and techniques: Working in systems Redesigning roles Improving flowYou will find all these Improvement leaders Guides single person is enabled, encouraged andcapable to work with others to improve their part ofthe serviceDiscipline of Improvement in Health and Social Care2 Process mapping , analysis and redesign 3 Contents1.
Process mapping, analysis and redesign 9 3. Understanding processes We are involved in processes all the time both at work and home A good definition of a process describes it as a series of connected steps or actions to achieve an outcome. A process has the following characteristics: • a starting point and an end point. This is the scope
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