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Institution of Chemical Engineers 2008 Improving shift handover and maximisingits value to the businessAndrew Brazier1and Brian Pacitti21 Consultant, Llandudno, UK2 Infotechnics Ltd, Aberdeen, UK0260-9576/08/$ + PREVENTION BULLETIN 20421handover. This meant operators started a pump that wasnot in an operational state. And before that, followingthe discharge of highly radioactive material from thenuclear processing plant at Sellafield in 1983, it wasfound that failures of communication between shiftscreated confusion regarding the contents of a particulartank that was pumped to a number of accidents have identified shifthandover as a contributory cause, it seems likely thatthis is an under-reported issue. Put simply, because therehas not been much attention paid to shift handover andrelatively little information published on the subject,people have not been looking for evidence of failureswith shift handover when investigating incidents problems with shift handoverThe Health and Safety Executive s guidance documentHSG485states that reliable communication is highlycritical to safety, and that shift handover falls into thiscategory.
LOSS PREVENTION BULLETIN 204 23 Therefore, it would be useful to have an alternative approach to improving shift handover. Having studied the handover process it is clear
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