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Incident Management Procedures - Northwestern University

Incident Management Procedures November 22, 2013 Version Last Revised: 01/13/14 Page 2 of 31 Table of Contents document Control .. 3 Summary of Changes .. 3 document Change-Approver .. 3 document Approvals .. 4 document Review Plans .. 4 How to Find the Latest Version of this document .. 4 Overview .. 4 Description and Scope .. 4 Objectives and Performance Metrics .. 4 Incident Management Process Flows .. 6 Work Instructions .. 14 Roles and Responsibilities .. 22 Priority Classification .. 24 Overview .. 24 End User Knowledge of Priority .. 25 Assessment Process .. 25 End User Escalation Processes .. 25 Changing Priority (Impact and Urgency).

Jan 13, 2014 · Version Version Date Nature of Change Edited By 1.0 2009‐October‐15 Initial Document ... Document changes are made through the change management process. To initiate a change to this document, e‐ mail the document owner. ... Maximize service availability ...

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Change Management Process 2.7 - …

www.it.northwestern.edu

Last Revised: 6/1/2011 Page 3 of 24 Document Control Summary of Changes Version Version Date Nature of Change Edited By 1.0 2010, …

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Cisco Jabber User Guide for Windows - Northwestern …

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for Windows Cisco Jabber is a unified communication tool to manage phone calls, contacts, and voicemail. Jabber displays information about your availability status if you are on a call. Launch the Jabber Software 1. Launch the Jabber software from the shortcut on your desktop or from the Applications folder.

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Use Best Practices to Design Data Center Facilities

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Business Intelligence Solutions Database Object Naming ...

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Database object naming conventions for BI applications Relationship of BI names to source application system names In Business Intelligence applications, many data elements map to a column or field in an operational application system that is the source of the BI data.

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