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Information Technology (IT) Service Catalog

2017 National Cancer Institute at Frederick Information Technology (IT) Service Catalog Data Science and Information Technology Information Technology (IT) Service Catalog 1 Table of Contents Computer Services: .. 3 Computer Software Training .. 3 Consultancy and Advocacy .. 4 Desktop Support Services .. 5 Enterprise & Business Systems Support .. 6 Helpdesk Support Services .. 7 Systems Administration and Operations .. 8 Web Design .. 9 Web and Software Development .. 10 Data Center Services: .. 11 Server Co-Location .. 11 Server Hosting .. 12 High Performance Computing Services: .. 14 Batch Processing .. 14 MySQL database Hosting .. 15 Oracle database Hosting .. 16 Infrastructure Services: .. 17 Hosted Server Backup .. 17 Offline Data Archive .. 18 Network Services: .. 19 Internet Protocol Address Management (IPAM) .. 19 Local Area Network (LAN) Services.

• Database administration and management, • Performance monitoring and tuning, • Systems operations and data entry, • Security monitoring and remediation, • System and data assurance (backup and disaster recovery). Request ticket with the NCI at Frederick . What should you expect? Service availability –

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