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Informationandcom municationstechnology(IC T)agenciesFunctions,structures, and best operational practicesRobert SchwareRobert Schware is Lead Informatics Specialist, The Global ICT Department, The World Bank, Washington, growing number of small states are in the processof establishing ICT agencies to address information societyissues of e-government, e-infrastructure, e-industry, e-learning,and e-commerce. Some large countries are in the process ofintegrating telecommunications, IT, and broadcasting into asingle ICT agency. This paper outlines the functionalrequirements for such an agency, and presents a range ofinternational best practices for their focus and operation.
Informationand communications technology(ICT) agencies Functions,structures,andbestoperationalpractices Robert Schware Robert Schware is Lead Informatics Specialist, The Global ICT Department, The World Bank, Washington, DC.
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