Transcription of INSIDE COVER - Kia University
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INSIDE COVER - Kia University
INSIDE coverWe re pleased to introduce you to the Kia Customer 360 Service Experience. This exciting initiative is about a new way of doing business for everyone at Kia. So, what does this mean for you? This is about a fundamental shift in our fixed operations focus; a shift that puts our customers first. A shift that will: Improve the Kia customer experience Increase our customer retention Create more opportunity for all of us Provide more money to our bottom lineYou will notice a new logo for this initiative to symbolize to our customers our long-term approach and commitment to them: Service centered around you is the essence of the Kia Customer 360 Service Experience. It s meant to remind us of why we are here and what the key ingredient is to Kia s success our customers. The goal of this initiative is simple: we must do everything with the customer in mind throughout the ownership cycle.
We’re pleased to introduce you to the Kia Customer 360° Service Experience. This exciting initiative is about a new way of doing business for everyone at Kia.
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