Transcription of Integrated POS Quick Reference Guide - Suncorp Australia
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Integrated POS Quick Reference Guide - Suncorp Australia
Integrated POS Quick Reference Guide (ict250)3 Suncorp Bank Integrated POS Quick Reference GuideContentsContact Details 4 Transaction Processing 5 System Timeouts 7 Response Codes 8PC eftpos Generated Response Codes 17 Troubleshooting 25 Terminal Care and Troubleshooting 25 Fraud Prevention Tips 27 Security & Chargeback Tips 28 Manual Transaction Processing 29 Manual Transaction Processing 30 Processing a Fallback Transaction Voucher 30 Accepting payment via a Fallback Transaction Voucher 30 Processing Fallback Transaction Vouchers 314 Suncorp BankContact DetailsMerchant Terminal Faults (For eftpos pin pad hardware and technical difficulties) 1800 836 055 (24 hours a day, 7 days a week)Please have the following information ready: merchant number terminal numberOther Merchant Enquiries (Account Queries/Changes)13 11 75 (Monday to Friday 8:30am 5:00pm AEST except Brisbane public holidays)Please have the following information ready: merchant number terminal numberManual Authorisations Visa and MasterCards1300 301 221 (24 hours a day, 7 days a week)Please have the following information ready: merchant number card details card number, expiry date transaction amountManual Authorisations Debit Cards1800 836 055 (24 hours a day, 7 days a week)Please have the following information ready: merchant number terminal number transaction amountChargeback Queries
PC EFTPOS Generated Response Codes 17 Troubleshooting 25 ... uncorp Bank ntegrated PO Quick Reference Guide 7 System Timeouts The terminal will support the following ‘time outs’ for its PC EFTPOS Client and Network interface. Action Timeout Description ... TD USER MANAGEMENT
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