Introducing MiContact Center Enterprise 9 - DV02

1 Product Bulletin Introducing MiContact Center Enterprise Reference #: ASE/SEC/PLM/0023/0/3/EN Issued on: May 9, 2016; Summary: Mitel is pleased to announce the availability of MiContact Center Enterprise Notes: With the release of version , the naming of Solidus has changed to Enterprise This bulletin contains details of the Phase-out Schedule for Solidus eCare The release includes: Single sign-on capability Outbound agent greeting MiVoice Call Recording integration Central configuration of agent tabs HTTPS support for web services Social media integration for Twitter Localized language support Web Manager enhancements Call control enhancements with telephony application server Report manager enhancements Script Manager enhancements MiContact Center agent enhancements Integration enhancements Database maintenance utility

2 BRANDING The introduction of MiContact Center Enterprise 9.1 triggers the name changes defined in the following table. This name change emphasizes the role for Enterprise within Mitel’s contact center portfolio as a flagship product under

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  Center, Enterprise, Introducing, Introducing micontact center enterprise, Micontact

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