Introduction to the ITIL Service Management Framework

itil is a registered trade mark of the Cabinet Office. The Swirl logo is a trade mark of the Cabinet Office. it infrastructure library is a registered trade mark of the Cabinet Office. 1 Introduction to the itil Service Management Framework 2011 All rights reserved 2 2 Lesson Objectives To define Service Management To understand public Framework and standards Understand Service Management technology Overview of the Service Lifecycle itil library Introduction to Functions and Processes Internal and external customers Internal and external services Lesson Objectives 2011 All rights reserved 3 3 Introduction This guide describes the key principles and practices of IT Service Management as a set of resources and capabilities such as processes.

ITIL® is a registered trade mark of the Cabinet Office. The Swirl logo™ is a trade mark of the Cabinet Office. IT Infrastructure Library® is a registered trade mark of the Cabinet Office. 1 Introduction to the ITIL Service Management Framework

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  Infrastructures, Library, Itil, It infrastructure library

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