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IS-242.B: Effective Communication

: Effective CommunicationInstructor GuideFebruary 2014 Effective Communication This page intentionally left blank. LESSON 1. UNDERSTANDING Communication BASICS This page intentionally left blank. Lesson 1. Understanding Communication Basics Effective Communication ( ) February 2014 Instructor Guide Page Lesson Objectives At the end of this lesson, the participants will be able to: Indicate the value of empathic listening and Effective feedback. Indicate how speakers and listeners nonverbal cues impact Communication . Identify vocal factors that contribute to Effective Communication . Indicate how actively engaging the audience contributes to Effective Communication .

• Lesson 3 presents strategies for communicating effectively in emergency situations. • Lesson 4 focuses on improving your oral presentation skills. Lesson 1. Understanding Communication Basics Effective Communication (IS-242.b) February 2014 Instructor Guide Page 1.7 ...

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