Transcription of ISO/IEC 20000 IT Service Management Benefits …
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WHITE PAPER ISO/IEC 20000 - IT Service Management - Benefits and requirements for Service Providers and Customers Authors Ralf Buchsein, Manager, KESS DV-Beratung GmbH Tobias M ller, Product Manager, iET Solutions GmbH WHITE PAPER Page 2 Table of Contents Introduction .. 3 Benefits of ISO/IEC 20000 for IT Providers .. 3 Which companies would benefit from an ISO/IEC 20000 certification? .. 4 Content and configuration of ISO/IEC 20000 IT Service Management .. 5 Configuration and new version of ISO/IEC 5 Certification of an organization against ISO/IEC 20000 .
WHITE PAPER ISO/IEC 20000 - IT Service Management - Benefits and Requirements for Service Providers and Customers Authors Ralf Buchsein, Manager, KESS DV-Beratung GmbH
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